California Insurance Commissioner requests insurance companies ease claim requirements for wildfire survivors

(Sacramento, CA – Insurance News and Markets) – In late December, California Insurance Commissioner Dave Jones sent a request to insurance companies to provide relief from the requirement that claimants provide a full home inventory, and provide up to 100 percent of personal property coverage limits without that inventory document.

“These families have endured unimaginable loss and pain,” said Insurance Commissioner Dave Jones. “I’m asking insurers to ease their burden by providing up to 100 percent payment for contents coverage without the onerous requirement of a detailed home inventory, so they may get on with rebuilding their lives.”

The department held a claims workshop in Santa Rosa in early December where policyholders told staff that the required detailed home inventories for payment of personal property coverage were burdensome.

Not all insurers are requiring this inventory. Some have gone above and beyond the Voluntary Expedited Claims Handling Procedures and have offered  full percent contents limit payment without the inventory.

Jones asked that insurers notify the insurance department by Jan. 8 about whether they will accommodate policyholders in that way, and notes that insurers should allow policyholders to get additional benefits if the policyholder subsequently completes a full inventory.

Policyholders who are working with claims adjusters should create a plan that best serves their needs.

Source: California Department of Insurance.