(Louisiana – Insurance News and Markets) – In the first six months of the year, Louisiana consumers have received more than 3.7 million in funds recovered from insurance companies by the Louisiana Department of Insurance (LDI).
“Over the last five years, we have been able to help consumers recover more than $26.6 million in additional insurance payments,” said Insurance Commissioner Jim Donelon. “I’m proud of the services we offer and the funds we have recovered for consumers. I’m also glad we have been able to continue to help citizens with their insurance issues while operating with fewer staff.”
The LDI has seen a decrease in employees of almost 20 percent since 2007 and implemented a reorganization in 2015 to more effectively utilize staff and other resources. The Office of Consumer Services handles complaints and has helped policyholders with the following cases:
$1.4 million recovered for a doctor whose medical office was damaged by a broken pipe in the ceiling
$38,000 for a business owner whose property was damaged by a car crashing into his building
Assisted consumer battling brain cancer with the reinstatement of his health care policy after the insurer improperly cancelled coverage
Funds recovered are from formal complaints regarding life and annuities, property and casualty, and health products. Information on complaints and funds by insurance product is as follows:
Consumers can file a formal complaint online by going to www.ldi.la.gov/onlineservices. A paper complaint form may be obtained by mail from the LDI. Consumers may also file a complaint by visiting the LDI and meeting with an insurance specialist in person who can help them with the process. Appointments are not required and the LDI keeps staff members available between 8:00 a.m. and 4:30 p.m. Policyholders who file a complaint will receive a tracking number which they can use to check the progress of their case online.
For assistance, consumers may contact the Office of Consumer Services by calling 1-800-259-5300.
Source: Louisiana Department of Insurance.